Frequently Asked Questions

Slopes

When does the ski resort start and end?
Depending on the snow fall, Alps Daira will open mid November and all of the course usually open by mid December.
What kind of course do you have?
Hakuba Goryu and HAKUBA 47 has course for beginners to expert. 23 courses to ski including, terrain park, kids course, and many more.
What is your operation hours?
Please click on the link for more detail.
What is your chair lift price?
Except for night skiing, Hakuba Goryu and HAKUBA 47 shares the same ticket. Please click the link for more detail.
What is the night ski hours and ticket price?
Night ski is available from the end of December to the middle of March. Hours are 18:00 to 21:30. Furthermore, night ski is not available on every Wed. For more detail, please visit here(night ski). Please click the link for more detail.
What is sunrise ski?
Available on Toomi slope from end of December to March, every Saturday, Sunday, and holiday. Open from 7:00 am. Price is included in the Day Pass, and AM pass. Please click the link for more detail.
What is Telecabin
Telecabin is an eight people gondola. 2km long and it takes 8min from Toomi station to Alps station.
Is there any course for beginners?
Yes. There are courses for beginners. Please click the link for more detail.
Is there a place for kids to play in the snow?
Yes, Kids Area is a designated area for kids to play in the snow. Located at Toomi Zone.
What is the chair lift price for kids 5 and under?
Kids 5 years old and under are free. 5 and under still needs a lift pass to go through the lift gate. Please ask for a lift pass at the ticket centre.
*There is a 500yen deposit for the lift pass. Please return the lift pass at the machine next to the ticket centre to retrieve the deposit.

Access

Is the parking free?
Yes, parking is free. We can 1500 parking space.
What is the closest train station and is there a bus?
Closest train station is Kamishiro Station. There is a free shuttle from mid December to end of March. Please click on the link for more detail.
How do I get to Hakuba Goryu from my hotel?
There is a free shuttle bus around Hakuba village and Oomachi Onsenkyou area. Please click on the link for more detail.
Are there any shuttle bus for night skiing?
Yes, free shuttle bus is available Please click on the link for more detail.
Can I park my car in the evening?
During 20-21 season, the opening hours of Escal Plaza is 5:30~22:00(12/20~3/31). Therefore, please refrain from parking overnight in 1st, 2nd and 3rd parking lot. (Escal Plaza will be not open during midnight till next day, and restroom is not accessible.)
We suggest you park at the road station or sunsunpark.

Escal Plaza

Is there any washroom available when I arrive in middle of the night?
During 20-21 season, the opening hours of Escal Plaza is 5:30~22:00(12/20~3/31). Therefore, Escal Plaza will be not open during midnight till next day, and restroom will be not accessible. We suggest you park at the road station or sunsunpark.
Is there any hot spring?
Yes, hot spring is available inside Escal Plaza. For more detail please click on the link.
What is your Nap Hall?
* Nap Hall is not available during 20-21 season.
Nap Hall is a facility for guest arriving in the middle of the night to take a nap. Nap Hall Hours: 23:30 to 8:00
  • Type A: Dorm style
  • Type B: Dorm style with foldable bed
  • Type C: Private Room
Please click on the link for more detail.
What is Rental room?
Private Rental room available from 9:00 to 17:00. Please click on the link for more detail.
Is there changing room?
Yes, located 1F of Escal Plaza Please click on the link for more detail.
Is there any locker room?
Yes, 1F of Escal Plaza. Please click on the link for more detail.
What is Escal Plaza hours?
During 20-21 season, the opening hours of Escal Plaza is 5:30~22:00(12/20~3/31) instead of 24 hours open. From 1 Apr. to the end of the season (around the golden week), the opening hours will be 8:00~17:00. Please check the website of each store's business hours. Please click on the link for more detail.
Is there a place to take my off shoes and relax?
Unfortunately, only place available is hot spring common room or rental room. There are table and chairs available within Escal Plaza to relax.
Is there any place to wax my ski and snowboard?
Yes, Tune up shop 500 mile. Please click on the link for more detail.
I forgot my goggle and gloves. What should I do?
You could purchase at BURTON HAKUBA GORYU GORYU SNOW GEARS or Escal Shop.
Is there any ATM machine?
Yes,We accept International Card.(No AMEX accepted)
Is cashless payment available?
Credit card, WAON, UNION Pay, Paypay is accepted at almost all stores.
However, Alps360 and some stores are not available for cashless payment.
Please check the website of each store for more details.

Other

What should I do when I lost something?
Please visit Escal Plaza 1F front desk.
What should I do when I can't find my child?
Please visit Escal Plaza 1F front desk for announcement service.
My Ski or board has a problem, where can I take it for repair?
Please visit tune up shop 500 mile. Located 1F of Escal Plaza. Please click on the link for more detail.
I rented my ski/snowboard for 2 or more days. What should I do with them?
It is the customer's responsibility to take care of the equipmentuntil returning. Please take them back to your hotel or store it in a locker at 1F of Escal Plaza.
*Please refrain from storing your boots, wears or gloves in the locker. Please bring it back to your accommodation.
I'm looking for a place to stay?
There are many place to stay around Hakuba Goryu. Please contact the Hakuba Goryu Tourist Information (TEL: 0261-74-3131, Open 7:30 to 18:00).

Frequently Asked Question from Beginners

It's my first time and I don't have any equipment?
Skies, snowboards, boots, wears&pants, helmets are rentable at Escal Plaza 2F GORYU RENTALS. Gloves, knit hats, goggles are selling at the BURTON HAKUBA GORYU GORYU SNOW GEARS and Escal Shop.
I'm worried if I can ski or snowboard?
Ski and snowboard school is available. Please click on the link for more detail.
Is there any beginners course?
Yes, there area courses for beginners. Please click on the link for more detail.
If I go up with the gondola to Alps Daira, do I have to ski down?
You can take the Telecabin gondola to go back down to Toomi Zone. From Alps Daira to Toomi Zone courses are for intermediate and experts only.

Frequently asked question from people with small children.

Is there any daycare centre?
**Daycare centre is not available during 20-21 season**
Yes, the daycare centre is available at the resort. Please click on the link for more detail.
Is there ski or snowboard school for kids?
Yes Please click on the link for more detail.
Is there place for kids to play indoor?
Indoor playground Wood Land is available at Escal Plaza 2F Please click on the link for more detail.
I came with my baby. Is there any nursing room and baby changing station?
Yes, nursing room and baby changing station is available. Please click on the link for more detail.
Is there any events for kids?
Yes, there are events for kids every weekend and free admission for kids 6 to 12 years old during Kids Ski Day event. Please click on the link for more detail.