Night ski is available from the end of December to the middle of March. Hours are 18:00 to 21:30. For more detail, please visit here(night ski).
Please click the link for more detail.
What is sunrise ski?
Available on Toomi slope from end of December to March, every Saturday, Sunday, and holiday. Open from 7:00 am. Price is included in the Day Pass, and AM pass.
Please click the link for more detail.
What is Telecabin
Telecabin is an eight people gondola. 2km long and it takes 8min from Toomi station to Alps station.
Yes, Kids Area is a designated area for kids to play in the snow. Located at Toomi Zone.
What is the chair lift price for kids 5 and under?
Kids 5 years old and under are free. 5 and under still needs a lift pass to go through the lift gate. Please ask for a lift pass at the ticket centre.
*There is a 500yen deposit for the lift pass. Please return the lift pass at the machine next to the ticket centre to retrieve the deposit.
Access
Is the parking free?
Yes, parking is free. We can 1500 parking space.
What is the closest train station and is there a bus?
During 21-22 season, the opening hours of Escal Plaza is 5:30~22:00(12/20~3/31). Therefore, please refrain from parking overnight in 1st, 2nd and 3rd parking lot. (Escal Plaza will be not open during midnight till next day, and restroom is not accessible.) We suggest you park at the road station or sunsunpark.
Escal Plaza
Is there any washroom available when I arrive in middle of the night?
During 21-22 season, the opening hours of Escal Plaza is 5:30~22:00(12/20~3/31). Therefore, Escal Plaza will be not open during midnight till next day, and restroom will be not accessible. We suggest you park at the road station or sunsunpark.
* Nap Hall is not available during 21-22 season.
Nap Hall is a facility for guest arriving in the middle of the night to take a nap.
Nap Hall Hours: 23:30 to 8:00
During 21-22 season, the opening hours of Escal Plaza is 5:30~22:00(12/20~3/31) instead of 24 hours open. From 1 Apr. to the end of the season (around the golden week), the opening hours will be 8:00~17:00. Please check the website of each store's business hours.
Please click on the link for more detail.
Is there a place to take my off shoes and relax?
Unfortunately, only place available is hot spring common room or rental room.
There are table and chairs available within Escal Plaza to relax.
Yes,We accept International Card.(No AMEX accepted)
Is cashless payment available?
Credit card, WAON, UNION Pay, Paypay is accepted at almost all stores.
However, Alps360 and some stores are not available for cashless payment.
Please check the website of each store for more details.
Other
What should I do when I lost something?
Please visit Escal Plaza 1F front desk.
What should I do when I can't find my child?
Please visit Escal Plaza 1F front desk for announcement service.
My Ski or board has a problem, where can I take it for repair?
I rented my ski/snowboard for 2 or more days. What should I do with them?
It is the customer's responsibility to take care of the equipmentuntil returning. Please take them back to your hotel or store it in a locker at 1F of Escal Plaza.
*Please refrain from storing your boots, wears or gloves in the locker. Please bring it back to your accommodation.
I'm looking for a place to stay?
There are many place to stay around Hakuba Goryu. Please contact the Hakuba Goryu Tourist Information (TEL: 0261-74-3131, Open 7:30 to 18:00).
Frequently Asked Question from Beginners
It's my first time and I don't have any equipment?